Reservation Policy

We're friendly, helpful and transparent.  Just so we're all on the same page, please kindly read and understand our Reservation Policy that applies to bookings. 

TO SECURE YOUR BOOKING

A non-refundable deposit of 50% of the total cost of your stay must be paid.  A security bond of $500 each for the Villa & Cottage ($300 for The Studio/$1000 for 'all 3 properties') together with the balance is to be paid 60 days before arrival.  Payment of the booking amount will be considered as acceptance by you of these terms and conditions, and forms a binding contract.

BOND
The bond is designed to cover the cost of repairing any damage or breakages, additional excessive cleaning fees, or other breaches of these terms and conditions (including for example, having more guests than agreed/declared).  Your bond will be credited back to your designated bank account by EFT within 7 days of your departure, provided the property is left in a neat, tidy and undamaged state, and no other breach of these conditions has occurred. Should damage, fees or breach exceed the Bond value, you (the person making the booking) agree that you will be responsible for prompt payment of any additional expenses (i.e. liability is not capped at the bond amount).

CANCELLATIONS / REFUNDS POLICY
If you cancel your booking in writing prior to check in the Security Bond will be refunded in full.  Cancellations more than 60 days out will be refunded less the 50% deposit; less than 60 days would incur full cost.  We may however elect to refund the deposit if we re-let the property for the same dates / same or higher rates, less a $200 administrative fee. To cover for unexpected circumstances, we suggest that you arrange comprehensive travel insurance.  If you pay a deposit, but then fail to pay the balance due on time, we will endeavor to give you a courtesy reminder via either the email or phone details if supplied to us.  If you do not make the payment required within a further 3 business days, we will treat this as a cancellation and cancellation fees stated above will apply. No refunds are available if one (or more) of your nominated number of guests is unable to stay at the property or decides to arrive late / depart early, or if you modify the booking once the booking and deposit has been made. 

 

INTERNET / WIFI / MOBILE PHONE RECEPTION

The Island does experience some problems with mobile phone and internet connection from time to time (particularly during stormy weather) and this may affect the complimentary guest wifi that we have connected.  Please note that we provide wifi on a complimentary basis only and if you choose to use it, we unfortunately can not guarantee continuity of service or availability.  As such, no refund on the tariff applies should you experience disruption or unavailability of the service. 

LINEN
Professionally laundered linens are supplied. Bathroom towels are provided for each person. Tea towels and hand towels are provided. Beach towels are now included for your use during your stay. We will put them out for bookings in the Summer Months; if you are staying in Autumn, winter or spring, please request beach towels when booking. 

CONSUMABLES
As starter set of basic consumables is provided to help you settle in, such as tea/coffee, toilet paper, a few coffee pods, soap, washing powder, tissues etc.  Should you require additional items and groceries during your stay, the Kingscote supermarket is just a few minutes’ drive away.  Please bring your own toiletries and food.  

CHECK-IN TIME is typically 03:00 PM | CHECK OUT TIME 10:00 AM during standard season. but may vary (you would be notified if non-standard times apply or early/late check in/out approved).  Please don't arrive early without prior approval and keep in mind that adhering to the check out time is important to allow sufficient time to prepare for our next incoming guests. 

OCCUPANCY
You are permitted to occupy and enjoy the house for the duration of your booking.  However, please note that any seriously damaging, disruptive or illegal behavior may result in us requiring you to vacate the property immediately. The number of guests must not exceed that which is stated and booked/paid for.  If you realise that you have forgotten to tell us about additional guests or may have made a mistake in the stated numbers at the time of booking, please simply call us to advise and check if an additional fee will apply .  We need to be aware of numbers so that we can supply the correct number of towels, starter-consumables etc. and also pre-book our housekeeper for the appropriate duration.  

 

CLEANING 
Normal cleaning is provided in the tariff, however spills and soiling should be cleaned up as you go to avoid staining, damage and attracting ants or mice etc. We ask that you vacate the property as you found it by the check out time, in a tidy condition, including dishes washed and put away, BBQ / oven clean and rubbish in the outside bins provided. It is not necessary to make beds, dust or to clean the floors or wet areas as our housekeeper will change all linen and undertake normal cleaning. It is critically important that items are not moved between the properties (especially crockery/cutlery/kitchen items) or furniture moved. If the property is left in an unacceptable state requiring more than reasonable cleaning (i.e. if it's 'trashed' or filty), we may charge any additional cleaning at $75 per hour, plus laundering etc. if for instance the curtains are dirtied or excessively odoured such that it would be offensive to future guests, and we will deduct this from your bond. If the property is left in such a bad state that the next guests cannot stay as booked, a further fee may apply.

DAMAGE/BREAKAGE
We accept that accidents sometimes occur to all of us - please don't worry!  If something is damaged or broken, please just let us know by phone or SMS as soon as possible.  That way we can rectify the problem for our next guests so that they can enjoy their stay also. We do however reserve the right to deduct costs for breakage or other loss or damage from your bond and / or make a credit card deduction should costs exceed the value of the bond. You are requested not to move furniture around.  Please do not take indoor furniture outdoors, and vice versa. Please ensure that no property items are inadvertently taken home or moved into another property (such as towels, DVD’s, kitchen items, books, etc.), as we need these for the next guests and many such items are not readily available on the island for replacement.

PARTIES AND FUNCTIONS
We wish you a wonderful time with your family and friends, however this is  holiday rental property and oarties and functions for large numbers of people are not allowed unless arranged with us in advance and approved in writing.  Get-togethers and celebrations are encouraged, but certainly not wild, drunken parties or groups / functions that exceed the number of paid and approved guests stated at the time of booking.  If permission has been granted to hold your function at the property, all other terms and conditions still apply, in particular those relating to Cleaning and Damage.  We will allow for normal 'holiday rental' cleaning, and have not allowed additional for 'function level cleaning'.  This means that you must absolutely leave the property in a neat, tidy and clean condition without excessive cleaning required, including the garden left neat and tidy and all rubbish put in bins (if rubbish exceeds the bins provided, it must be removed from the property and can not overflow). Guests must not exceed the number that have been paid for (i.e. if you have booked one property for 6 guests to stay, function guest numbers must not exceed this number; if you have booked full occupancy as a group booking for all 3 properties, maximum occupants is 24).  We are likely to have another incoming booking on your departure day and excessive cleaning requirements may mean that we can not check them in on time.  Thank you so much for your cooperation with this, we are helpful and friendly but it's really important that we are clear about functions so that everyone can have a great time :).

PETS
We absolutely love all sorts of fur-babies and feathered-friends, but please DO NOT bring your pet to Seaside Garden Cottages.  The property is not generally suitable for animals and bringing pets without approval will result in full loss of the bond. We do not have ANY  insurance at all for damage caused by animals, have a garden that can be easily tramped by animals, wood floors that may scratch and it is not fully fenced and do not have arrangements in place for extra cleaning.  However, if you have a Guidance animal or similar, that's different of course- please just contact us to discuss arrangements. We acknowledge and support the value of these wonderful animals.

THEFT AND LOSS
Kangaroo Island is generally a very safe place, but please use ordinary care to protect your valuables, including locking the house doors and your vehicle doors, as we cannot be responsible for any loss in this regard.

 

SAFETY AND LIABILITY

We are very particular about providing a very safe accommodation experience for guests, however You are responsible for taking care of your (and your travelling guest's) safety whilst on the property.  Please note that (as is the case in almost all domestic properties), there are normal inherent safety risks and hazards, including but not limited to electrical items, sharp knives, stairs, thorns on roses/potentially sharp branches in the garden, some balconies, raised decking without barriers, uneven surfaces, appliances that may become hot (i.e. oven, toaster etc.), surfaces & floors that may become slippery when wet (bathrooms, wet areas and outdoor surfaces), wildlife etc. By agreeing to this Contract you indemnify and hold harmless (us) for any liability should injury, loss, incident or accident occur. 

BOOKING CONFIRMATION 

We advertise on multiple sites and make every reasonable effort to update availability calendars as soon as practicable, however there may at times be a theoretical potential that two bookings could be made at the same time.  As such, bookings are not confirmed until you receive formal confirmation that we have personally checked availability, that your deposit has been received and that your booking is now confirmed.  

UNAVAILABILITY OF THE PROPERTY / MAINTENANCE AND REPAIRS
We will make every effort to ensure that your booked property at Seaside Garden Cottages will be available to you on the dates booked and as represented.  We have an outstanding 'track record' of providing a well presented property are absolutely , obsessively fastidious about maintenance and keeping things in good repair.  However, in the event that we need to cancel your booking due to errors or circumstances beyond our control etc, we accept no responsibility for the cost to you of any modified travel or accommodation plans, or any other fees, charges or losses which you may incur (please arrange insurance for such instances).  Our liability will be limited to a full refund to you of monies paid by you up to that time.  The photos  & descriptions should be considered indicative as we improve / update or change decor and the properties & amenities on an ongoing basis.  There are certain things we can not control and do not have liability for - power, water or services outages on the Island, mobile phone / wifi reception or availability (sometimes mobile & internet reception on the Island is poor), the weather, 'acts of God' and airline or ferry changes, closure of tourist attractions etc and as such we can not accept liability or offer refunds for these aspects.  Your comfort is our priority and we keep the properties extremely well maintained, however as is the case with any large property we can not guarantee that every single item will always work perfectly at all times & would take a reasonable approach on a case-by-case basis to achieve a reasonable outcome should something not be quite right.  Trivial items, variances or items, failures that do not effect the general purpose and overall utility of the holiday property may not constitute a right to cancel a booking or receive a refund. Should a major failure of an essential item occur (hot water system failure, refrigerator or all air conditioning in periods of extreme weather > 38c), we would endeavor to repair or replace it  promptly with minimal disruption. Reasonable access and a reasonable time-frame must be provided to do so. If not practicable for us to undertake a remedy in a reasonable period of time we would notify you and give you the choice to depart with a refund for the balance of your stay.  If you depart without notice, or do not give us a reasonable opportunity or time frame to remedy an issue, there is no automatic refund. Should a concern arise or something not be as expected, please contact us promptly to provide us with the opportunity to attend to it in a timely manner.

 

NO SMOKING
There is strictly no smoking allowed anywhere inside the house.  If you wish to smoke outside, please use an ashtray.  Please ensure cigarette butts are fully and safely extinguished and do not throw butts onto the ground or in the garden. Any smoking related damage or additional cleaning / consequential costs will be on-charged.  

ANY FURTHER QUERIES                                                      
If you have any queries or questions about these Terms and Conditions, please feel free to contact us on 0412 796 321 (Rachel) or 0413 564 614 (Scott). If for some reason we miss your call, please leave a voice mail or SMS for us to call back.