Why we collect personal information
We only collect the personal information we need to provide information and to promote our services and activities. This information also assists our internal administration and operations including accounting, record keeping, archiving, product development and staff training. It is also used to confirm all travel arrangements and to adhere to legal requirements.
Type of information collected
The kind of information we collect may include your name, company and title (if applicable), address, telephone, fax and email. We may also collect information about your use of our products and services, and any preferences or travel and guest information that you tell us about, including information collected when you enquire. Credit card information is held for accounting and record keeping purposes as payment for our products and services. It is not given to any other party or used for any other purpose. Our cleaner, caretaker etc. may be provided relevant information to assist with setting up etc. for your stay.
How the information is collected
Generally, we collect personal information directly from you such as when you request a product or service; in the course of providing you with that product or service; or when you have other dealings with us. We may collect and update that information over the phone; over the internet; in person; when you write to us; or if you participate in our marketing campaigns. We may also collect personal information through third parties such as Travel Agents, Wholesalers, Booking Agents and Tourism Associations.
How the information is stored
We store personal information in a combination of computer or phone storage facilities and paper-based files and other records.
Marketing to you
Because your privacy is important we will not sell, rent or trade your personal information without your consent. We may use collected information to send you information or specials etc. about Seaside Garden Cottages. You may 'opt out' of our marketing by simply contacting us on 0412 796 321 or email .
We attempt to link only to sites which have a similar high respect for your privacy. However, we are not responsible for the content of the privacy practices employed by other sites. Third party web-sites should contain their own privacy statements and those third parties are responsible for informing you about their own privacy practice.
Access to personal information
You have a right to access all personal information that we may collect and hold about you. We undertake to promptly acknowledge and investigate any reasonable complaint about the way we manage personal information. We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us to update your details so we can continue to provide you with our services. If you do not wish to receive marketing information from us, please contact us to update your preferences.
Using Reviews you provide
If you write or submit a review on the property, including in the guest book, we may reproduce this in other marketing formats but will only include broad identifying information.